Residence Hall IT Services

Cable TV

Hooking up your TV in the dorms should be painless! For those times when it isn't, below are a few troubleshooting steps you can try.

  • Check the condition of the jack: Is the jack physically broken or pushed into the wall?
  • Test your jack with another TV or cable you know is working properly: If you find your cable to be faulty, new ones are sold at the Emerson Bookstore, as well as Staples and Radio Shack nearby.
  • Test your TV and cable with a jack you know is working properly.
  • Are other residents experiencing a problem with their cable TV access?
  • Try viewing an Emerson College channel: If there is picture and sound on one of the Emerson College channels (channels 3, 56, and 57) but other cable channels are not working, the trouble is likely to be system-wide, and not just in your room.

If you've tried the above and your TV and cable are working, but your jack isn't, call the Help Desk at 617-824-8080 to report the problem.


Internet

Emerson College maintains an expansive, fast, and reliable network available for your use. Ethernet ports are located in every dorm room, as well as all around campus, and ECwireless, the wireless network, is equally pervasive. Even so, best practice might be to keep an ethernet cable in your bag, and keep an eye out for ethernet ports, so you can plug in if you need to.

Registering to use Emerson's network requires that your computer be up-to-date with certain patches. You will receive notification if updates are needed before you can use the network. Also required if you are using a Windows PC is some form of anti-virus protection. As an Emerson student, you are entitled to a copy of Symantec Endpoint Protection. The virus definitions will only update, however, when you are on campus.

Please note: if you already have anti-virus software installed on your computer, you do not need to install Symantec Endpoint. Do not install both. If you choose to use Endpoint instead, you should uninstall your existing software. Having multiple anti-virus programs installed at the same time can cause them to conflict with each other.

By registering for and using Emerson's network, you are agreeing to Emerson's Electronic Information Policy. Familiarize yourself with it, as well as other Emerson College IT Policies.


Phone

Looking for landline phone service in the dorms? Telecom provides a few options:

Help Center »

Project Center »

Need help? Call us!

Help Desk Hours:
Eastern Time

8:45am-10:00pm MON-THURS
8:45am-5:00pm FRIDAY
8:45am-6:00pm SATURDAY

CLOSED SUN

Call Us: 617-824-8080
Email: helpdesk@emerson.edu

See complete hours in our calendar »

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