You can view the IT Organization Charts here.
IT Lab Operations
Lab Systems/Support Specialist
email@example.com / 617-824-8091
firstname.lastname@example.org / 617-824-8485
Robin is the Application Specialist for the Lab Operations team. She educates users by creating instructional documentation and signage, and by coordinating software workshops. She also researches software for the lab computer builds and oversees testing of these builds. Prior to coming to work at Emerson full-time, Robin worked in White Plains as a designer for a web and print firm. Before that, she was an Emerson IT student employee while earning her MA in Visual and Media Arts ('07) from Emerson College. She spent her undergraduate years in New Orleans, graduating with a BS in Linguistics ('03) from Tulane University. Robin enjoys playing video games, baking, cake decorating, gardening, crafting, and providing a comfortable face for her cat Yoshi to lounge on. She has a not-so-secret crush on Adobe Illustrator.
email@example.com / 617-824-8483
Molly Coombs is the Manager of Lab Operations, overseeing the design and support of classrooms and labs across six time zones, as well as maintaining software licensing, the alarm system, and the render farm. Born in Washington D.C., Molly graduated from Emerson with a BS in Print & Multimedia Journalism (’11) after four years of dedicated service to the IT Help Desk. She was promoted to Manager of Lab Operations through a combination of hard work, fresh ideas, and being really, really annoying. In her copious free time, Molly enjoys baking, large Post-Its, and writing in pen. She does not look good in hats.
User Services Coordinator
firstname.lastname@example.org / 617-824-8488
As the User Services Coordinator, Carlin is responsible for supervising, hiring, and scheduling the student staff for the Help Desk and Labs. She also coordinates lab reservations, technology workshops, and other department projects. Before joining Emerson as a staff member, Carlin studied music, focusing in piano performance and education, and spent several years working in post production for non-fiction TV. She has a bachelor's degree in music education from Providence College and a master's degree in media arts from Emerson.
Lab Support Services Analyst
email@example.com / 617-824-8418
Jacob is the Lab Support Services Analyst at Emerson College. Tasked with making sure computers run smoothly in both labs and classrooms, he regularly tackles the day to day troubleshooting of computer hardware, as well as software installations and updates. In addition to supporting these spaces, he also tests and deploys software builds, and specializes in supporting the Avid family of products. After graduating from Emerson with a BA in Film Production in 2010, Jacob worked in the television post-production world, only to develop a professional interest in IT. In his free time, Jacob enjoys playing computer games, watching summer blockbuster movies, and being a staunch advocate for clean, glorious cable management everywhere.
firstname.lastname@example.org / 617-824-8584
As a business student at Northeastern, Ryan Buzzell started his career as a co-op for Solomon Smith Barney but was hired out of his co-op as a Telcom Administrator for one of the Big 5 (now 4) accounting firms. As his peers moved from corporate to higher ed, he quickly followed, realizing the pleasure it is to work with such creative people. His passions are travel, his dogs, and his family, and in his free time, he manages a small travel agency and studies traveling trends.
Systems & Network Technician
email@example.com / 617-824-8355
Hana Carpenter is the Systems and Network technician in Emerson IT. She is originally from Pennington, New Jersey, and holds a BA in VMA with a focus in Interactive Media ('13). She worked at the Emerson IT Help Desk throughout her student time. As she completed her degree, she was identified as an expert technologist with natural abilities as a programmer, and was hired full-time into the Networking and Telecommunications team. For the past year, Hana has been an enthusiastic fast learner, and is largely responsible for resolving tickets related to wireless, LAN, server software, and user accounts. She has also been responsible for new implementations, such as electronic faxing, load testing our registration process, and remote application deployment. Hana is so goofy, she had a very hard time writing this bio without cracking a joke every other sentence.
Director, Networking & Telecommunications
firstname.lastname@example.org / 617-824-8294
Frankie Frain is Director of Networking and Telecommunication in IT. He is originally from Westport, MA, and holds both a BA and MFA ('08, '12) from Emerson College, where he studied filmmaking. After receiving his undergraduate degree, Frankie was hired full-time in IT, serving as an administrator and technician in the college's computer and production labs. After several years, Frankie was selected to join the Systems and Networking team. In October of 2013, Frankie was promoted to the position of Director of Networking and Telecommunication, in which he leads the team responsible for Emerson's data and voice network, servers, data center, backups, and more. His favorite movie is Rocky and his favorite food is mac and cheese.
email@example.com / 617-824-8777
Cyle is the Systems Developer/Architect for the Infrastructure team at Emerson College. He is known for building applications like Median, Open Calls, and the IT website. Before becoming the Architect, Cyle worked as a temp web developer for IT. Cyle received a Bachelor of Fine Arts degree from Emerson for Visual and Media Arts, specifically within the New Media/Interactive Media concentrations. Cyle loves building stuff for the web, listening to awesome music, writing critical works about Classical Greek texts, and playing video games.
firstname.lastname@example.org / 617-824-7575
Hugh Gilbert is the Manager of Telecommunications at Emerson College. He is originally from central New York, and attended Emerson College as a film/mass comm major. During his student time, Hugh was a work study student for Facilities, and ran the switchboard as a student employee. In ‘81, he applied for the job and became full-time at Emerson. As time went on, Hugh operated as the telecommunications coordinator, telcom services manager, the mailroom supervisor, and many other roles. After 30 years of serving the Emerson community, Hugh continues to manage IT infrastructure projects in Boston and LA, such as Ethernet cabling, phone upgrades, physical security, AV systems/installs, and more.
email@example.com / 617-824-8972
Dennis Levine is the Network and Security Administrator at Emerson College. He is from Norton, MA, and holds a BS in Radio, Television, and Film from Oklahoma State University, where he was a disc jockey, TV engineer, and studied computer engineering. Soon after, he worked at Channel 12 in Providence, RI, where he worked in production and master controls. After several years, Dennis opened several businesses of his own, before going into IT full-time. At Emerson, Dennis is responsible for network and server maintenance, with a strong focus on technology security and best practices. He loves ice cream, camping, and harassing his two kids.
firstname.lastname@example.org / 617-824-8934
Bryce Riner is the Network Administrator in Emerson IT. He is originally from Acton, MA, and holds a BS in Mathematics from UMass Amherst ('04). While getting his degree, Bryce interned with Emerson IT, where he developed the college's DHCP registration process and became acquainted with Emerson's data infrastructure. After being hired full-time, Bryce's aptitude saw him promoted from a Systems Analyst to the key Systems and Networking Administrator in IT. In the past 10 years, Bryce has been instrumental in developing Emerson's VMware, storage, Juniper, and wireless infrastructure. Bryce refuses to own a television and is the silent guardian of Emerson’s network.
Business Intelligence Applications Administrator
email@example.com / 617-824-8475
Tom Barry is the Business Intelligence Application Administrator at Emerson College. He is a Massachusetts native, and holds a BA in Economics from Framingham State College (now University). Starting out in various finance positions, he discovered his aptitude for technology and went back to school to earn his MS in Computer Information Systems from Bentley. After many years working for large businesses, Tom was convinced that he could have more impact at a smaller shop. At Emerson, Tom is responsible for the BI systems and helping his customers do their jobs more easily. He loves shoveling snow and mowing grass, as this is when he can talk to the neighbors and find out all the local gossip.
firstname.lastname@example.org / 617-824-8481
Anne Isakson is the Programmer / Analyst for the Enterprise Systems Team. She graduated with a BS in Computer Science from North Adams State College, and moved on to receive an MBA from American International College. She joined Emerson College full-time in 1996, and has since been instrumental in moving to Banner, supporting data integrity for the college’s business unit, and supports administrative websites and applications for SAS, the WARC, and Advising. She enjoys knitting, sudoku, and is an expert at logic puzzles.
ERP System Administrator
email@example.com / 617-824-8914
As an ERP Systems Administrator, Zach is responsible for maintaining the systems and applications used for Emerson’s critical business and academic functions. He began his career in IT while working at the Help Desk as a student and graduated from Emerson in 2010. Before returning to the school, he worked in a variety of different environments, including television production, a scientific research facility, and a Cambridge-based startup. Originally hailing from Portland, Maine, his passions include watching television and movies with his wife, drawing, and listening to music.
firstname.lastname@example.org / 617-824-8079
Georgia is a System Administrator and responsible for administration, database development, reporting, application integration, and programming of various systems. Georgia joined Emerson College in June 2010. Prior to that, Georgia worked in the private financial investment sector including Battery-March Financial Management, State Street Global Advisors, and MFS; she was a consultant at GMO investments and Bourse de Paris. She has lived in three continents and speaks three languages (English, French, and Farsi). She received her B.S in Computer Science followed by graduate studies in CS from University of Massachusetts. She holds a MA (du diploma in French) from Alliance Francoise, Paris. Georgia is an active member of her community; she served as the PTO president at Brookline schools. She was also the chair of the Technology committee at Baker school and the co-chair of special events at BHS.
Senior Software Applications Developer
email@example.com / 617-824-8479
Steven Rossi is a Senior Applications Developer and has been working in different capacities within Higher Education for over 15 years. This includes Help Desk Support, Networking Support, Associate Bursar, Systems Analyst, Database Administration, Business Analyst, and ERP Developer/Programmer. He has his AS degree in Computer Science and BS degree in Management Information Systems. His passion is working with the functional users to implement solutions to meet their business needs. Some of his favorite things to do are travel, watch movies, and play video games.
User Services Representative
firstname.lastname@example.org / 617-824-8478
Fong is the User Services Representative on the Enterprise Systems team. She processes security requests, writes user tutorials, and documents Enterprise processes. Fong also works with developers and users on Enterprise projects. Prior to her current role, she was the Technology Acquisitions Coordinator. Fong graduated with a BS in Management Science from Bridgewater State College and an MA in Management Communication and Public Relations from Emerson College. She has written grants for an Asian nonprofit organization for women and handled publicity for cub scouts. Fong enjoys hiking, spicy food, painting in acrylics, and writing long letters to friends in distant places.
email@example.com / 617-824-8468
Senior Software Applications Developer
Haiyan is a Senior Software Applications Developer. She is responsible for supporting Enterprise systems, including the Banner functional modules and Banner Document Management System (BDMS). She enjoys writing code to implement business processes for departments. Haiyan received her MS in Information Systems from Northeastern University and has a BA in English Language from Southwest University in Chongqing, China. Before coming to Emerson, she worked as a software developer at various companies such as Aspect, GE, and ISO. Haiyan loves hiking, making jiaozi (chinese dumplings), and is currently mastering the Chinese Yo Yo with her daughter.
Database System Administrator
firstname.lastname@example.org / 617-824-8373
email@example.com / 617-824-8982
Bret Kulakovich is the Director of User Services in IT, which includes the Help Desk, Lab Operations, and the Media Services Center. Bret started out doing user interface design and character animation in educational game development with the National Science Foundation, which remain some of his interests. Before returning to Emerson in 2002 to join ITG, Bret was a Partner at Bonfire Productions, where he managed international and domestic projects for top-level executives in the Fortune 500. Bret has his MTEL certification for teaching K-12 science, is a PADI certified diver, and IGDA member. In his free time Bret participates in local government, and enjoys time with his children and wife Sarah at their home near the Cape.
Instructional Technology Group
firstname.lastname@example.org / 617-824-8310
Christopher is an Instructional Technologist in the Instructional Technology Group. He graduated from Emerson in 2003 with a BFA in Digital Media Studies, and went on to work at Apple for the next 8 years, holding numerous positions and culminating in corporate and retail training. From there he went to Boston University’s IS&T division for a brief stint before coming home to Emerson. He spends his free time following his three passions: video games, science fiction, and Scandinavia. Því miður, hann talar ekki íslensku.
Instructional Technologist I
email@example.com / 617-824-8473
After graduating summa cum laude from Emerson with a BFA in Visual and Media Arts, Paula became one of the Instructional Technologists in ITG. With her sharp eye for design and years of IT Help Desk experience, Paula dove right into academic technology administration and research. Canvas, Wordpress, Google Apps: she’d be more than happy to talk, train, or troubleshoot!
Creative Instructional Design
firstname.lastname@example.org / 617-824-8292
Natalie Hebshie is a Creative Instructional Designer in the Instructional Technology Group. She helps faculty incorporate technology into their teaching and learning goals. Before coming to Emerson, Natalie coordinated multimedia outreach campaigns for a variety of children's programs at WGBH. She holds a BA in International Relations from Boston University, and an Ed.M. in Technology, Innovation, and Education from the Harvard Graduate School of Education. In addition to her passion for education, she enjoys cooking, knitting, reading, and watching home improvement shows.
Director, Instructional Technology Group
email@example.com / 617-824-3093
Jenn Stevens is the Director of the Instructional Technology Group (ITG). Prior to coming to Emerson, she worked as project manager/consultant in the educational technology field, and was a teacher for 10 years. She spent her undergraduate years at Haverford College and graduated from the Harvard Graduate School of Education with an Ed.M. in Technology, Innovation, and Education. She enjoys pulling weeds and reading, though not at the same time.
Media Services Center
Assistant Head of Media
firstname.lastname@example.org / 617-824-8409
Regina is the Assistant Head of Media Services. She oversees the daily operations of Media Services. Regina also hires, trains and molds the young creative minds of tomorrow. And most of all, she can edit videos.
email@example.com / 617-824-8408
John is the Classroom Media Manager, overseeing the operation and maintenance of audio/visual projection systems in 60+ classrooms and event spaces. He modifies and creates custom code/macros/touch panel graphics which enable faculty to automate classroom technology with minimal effort. John graduated from Berklee College of Music in '92 and has been active in the Boston music scene for 25 years as a performer, engineer, producer, arranger, programmer, and remixer.
Media Manager Evening
Elbert enjoys the night and weekend shifts as the Media Manager. In the evening, he rescues classrooms in distress, serves the Emerson community with his AV superpower during special events, and fosters the next generation of Super Techies when supervising the Media Services help desk. All the other times he hides his true identity behind videos games and pop culture stuff.
firstname.lastname@example.org / 617-824-8406
As Manager of Media Services, Cheryl oversees an audio-visual department that supports end users by vending HD cameras, video projectors, supporting video conferencing, and generally coming to the aid of anyone with technical problems in classrooms. Cheryl is an Emersonian through and through with a BA and MA (‘85, ‘05) from Emerson College. When she is not fixing widgets, and helping others, she is off in the woods searching for treasure by metal detecting colonial sites, or playing blues guitar with her harmonica-playing wife.
IT Help Desk
Technology Support Specialist
email@example.com / 617-824-8482
Sofia Belenky is the long-time Technology Support Specialist in Emerson IT. Originally from Leningrad (now Saint Petersburg), Sofie attended Radio Polytechnical and received a bachelor’s degree in radio electronics. After building a family, Sofie came to Boston, MA, where she worked as an electronic technician for a public library. She began full-time at Emerson in 1990, and was a key member of Emerson’s original three-person IT department, learning, implementing, and purchasing any new technology that entered the college. In the 24 years at Emerson, Sofie has trained and mentored well over 100 work-study students, and continues to be a principal hardware and tech support specialist. The campus print server is named after her, for her years of printer repair. She is a collector of Star Trek: The Next Generation toys, and doesn’t want to share how many grandchildren she has.
Manager, User Services
firstname.lastname@example.org / 617-824-8093
Mike is the Manager of User Services and is responsible for the operations at the Help Desk and its relationship with the rest of the College. Mike has been with the Help Desk in various capacities for 11 years, first as a freshman Lab Assistant in 2003. Now he is tasked with ensuring that Help Desk tickets are addressed and resolved in a timely manner, and for keeping the Help Desk technological operations up-to-date. Originally from Denmark, Mike enjoys binge watching long TV series with his wife and two cats.
Peter Paradise Michaels
Help Desk Technician
email@example.com / 617-824-8189
In 2001, Peter joined the Emerson College help desk team and has been serving as a support engineer ever since. He particularly enjoys working with staff and faculty to help them make the most of new technologies. Peter graduated from Emerson College in 1984 with a BS in Mass Communication. From 1984 to 2001 his various exploits included Colorado cowpoke, rock musician, band leader, music teacher, janitor, tech writer, stereo and video installation technician, temp worker, Circuit City sales person, Microsoft Excel instructor, technical support engineer, Call Center Team Manager, marathon runner, mountain climber, summer camp counselor, and proofer for a color correction concern. In 1993 he fell in love with photography and in 2009 started a business called RavenWolfe Photography. He loves working at Emerson and is very pleased to be working with and around so many talented and dedicated colleagues.
Technology Support/Switchboard Coordinator
firstname.lastname@example.org / 617-824-8956
Will is the Switchboard Coordinator and Technical Support Specialist for the Emerson College Help Desk. His responsibilities include general Staff and Faculty support, build creation and deployment, and hardware receiving and inventorying. Outside of work, Will is a musician and filmmaker, and likes to cook. Sometimes he even finds time to watch movies. Will is currently finishing his MFA in Media Arts at Emerson College, where he has either edited or color corrected nearly everybody's movie.
Technology Support Specialist
email@example.com / 617-824-8884
Matt is the Technology Support Specialist for User Services, and assists in the day to day operations at the Help Desk. He is primarily responsible with maintaining and deploying all Staff and Faculty computers, as well as any personal devices, such as iPads, iPhones, and Android devices. Matt graduated from Emerson with a BA in Post Production (‘13) and is now in his 5th year working at the Help Desk, after starting in 2009 during his Freshmen year. Matt also played Lacrosse while at Emerson and is now an Assistant Coach in addition to his role at the Help Desk.
firstname.lastname@example.org / 617-824-8191
Bill Gilligan is the Vice President for Information Technology (IT). The area is comprised of several talented teams: Instructional Technology, User Services, Networking and Telecommunications, and Enterprise Systems. In addition to IT, Bill oversees Television, Radio and Film Production (TRF) and WERS, the College’s acclaimed radio station. He has learned, during 30 years at Emerson as faculty and administrator, that things work best when he keeps himself and other obstacles out of the paths of the host of much-smarter colleagues that he is privileged to work with in IT, TRF, and WERS. Bill and his wife, Bev, live on the NH seacoast and enjoy skiing, golf, kayaking, and following the adventures of five grandchildren.
Senior Administrative Associate
email@example.com / 617-824-8190
Laurie is the Senior Administrative Associate for Bill Gilligan, VP for Information Technology (IT). She also participates in the IT Communication process and plays a key ambassadorial role for the VP, IT Directors, IT staff, and constituent departments. Before joining Emerson she was an Operations Manager and Executive Assistant at Powderhouse Productions, and an Executive Assistant at the Red Sox Foundation. Laurie loves bacon, popcorn, old movies, everything Sci-Fi, singing and feeding her fish “The Three Stooges”!
Special thanks to Peter Paradise Michaels for taking the photos.
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